At National Big Bazaar, we aim to provide our customers with quality products and a reliable shopping experience. If you receive a damaged, defective, or incorrect product, you may request a return in accordance with the terms of this Return & Refund Policy.

1. Eligibility for Returns

Customers may request a return within 7 days of delivery if the product:

  • Arrives damaged
  • Is defective or faulty
  • Is different from the product ordered
  • Is materially damaged during transportation

Return requests submitted after the applicable 7-day period may not be accepted.

2. Return Conditions

To be eligible for a return, the product should, where applicable:

  • Be in its original condition
  • Include the original packaging
  • Include labels, tags, accessories, manuals, or other items supplied with the product
  • Not show signs of misuse, intentional damage, or unauthorized alteration

Certain products may be subject to additional return conditions based on their nature, packaging, hygiene requirements, or applicable law.

3. Damaged Products

If you receive a damaged product, please contact National Big Bazaar as soon as reasonably possible and within 7 days of delivery.

We may request photographs or videos showing:

  • The product
  • The damaged portion
  • The packaging
  • The shipping label or order information

This information may be required to verify the claim and determine the appropriate resolution.

4. Wrong Product

If you receive a product different from the one ordered, you may request a return within 7 days of delivery.

After verification, we may arrange for the incorrect product to be returned and provide an appropriate replacement or refund, subject to product availability and applicable conditions.

5. Defective Products

If a product is received in defective or faulty condition, the customer may contact us within 7 days of delivery.

Depending on the nature of the product and the circumstances of the claim, we may offer a replacement, refund, or another appropriate resolution.

6. How to Request a Return

To request a return, contact us using the details provided below and include:

  • Order number
  • Customer name
  • Registered mobile number or email address
  • Product name
  • Reason for the return
  • Description of the issue
  • Photographs or videos, where requested

Our team may review the request and provide further instructions regarding the return process.

7. Return Shipping

For eligible returns involving a damaged, defective, or incorrect product, National Big Bazaar may arrange or provide instructions for the return of the product.

Customers should not send products back to the address provided on the website without first receiving return instructions from our team.

8. Refunds

Once the returned product has been received and the return has been verified and approved, the applicable refund will be initiated.

Refunds are generally processed within 3–5 business days after approval of the refund.

The time required for the amount to appear in the customer’s account may additionally depend on the payment gateway, bank, card issuer, or other payment service provider.

9. Refund Method

Where possible, refunds will be processed through the original payment method used to place the order.

The actual time taken for the refunded amount to reflect in the customer’s account may vary depending on the relevant financial institution or payment service provider.

10. Replacement

Where a replacement is approved, the replacement product will be subject to availability.

If the same product is unavailable, National Big Bazaar may offer an alternative resolution, which may include a refund, subject to applicable circumstances and law.

11. Non-Returnable Situations

A return may be refused where the issue is caused by:

  • Normal wear and tear
  • Misuse or improper handling
  • Accidental damage caused after delivery
  • Unauthorized modification or alteration
  • Failure to follow product instructions
  • Damage resulting from improper storage or use
  • A return request submitted after the 7-day return period

This section does not limit any mandatory consumer rights or remedies available under applicable law.

12. Order Cancellation

Order cancellation is permitted only before the order has been shipped or dispatched.

Once an order has been shipped, cancellation may no longer be available. Eligible refunds for successfully cancelled orders will be processed through the applicable payment method, subject to the relevant processing timelines.

13. Refund Delays

If you have not received an approved refund within the expected timeframe, please contact us with your order and refund details.

We may coordinate with the relevant payment service provider or financial institution to assist in resolving the matter.

14. Fraudulent or Abusive Return Requests

National Big Bazaar reserves the right to investigate return and refund requests.

We may refuse or restrict returns where there is reasonable evidence of fraudulent activity, repeated misuse of the return process, intentional damage, false claims, or other abuse, subject to applicable law.

15. Contact Us

For return, replacement, or refund-related queries, please contact:

National Big Bazaar
SABJI MANDI, NEAR CLOCK TOWER, LIBRARY BUILDING
Uttradha Bazar Rd, Sharif Gouri,
Sardarshahr, Rajasthan – 331403, India

Phone: +91 7737001693
Email: support@nationalbigbazaar.com

Please contact us within the applicable 7-day return period to ensure that your request can be reviewed in accordance with this policy.

16. Changes to This Policy

National Big Bazaar reserves the right to modify or update this Return & Refund Policy from time to time.

Any revised version will be published on this page with an updated “Last Updated” date.

By placing an order through our website, you acknowledge and agree to the applicable terms of this Return & Refund Policy.