At National Big Bazaar, we are committed to providing a convenient and reliable delivery experience to our customers across India. This Shipping Policy explains the terms and conditions applicable to orders placed through our website.

1. Shipping Coverage

We currently provide shipping services across India.

Orders may be delivered to serviceable residential, commercial, or other valid delivery addresses within India, subject to the availability of courier services in the destination area.

2. Shipping Charges

Free shipping is available on all eligible orders.

Customers will not be charged a separate shipping or delivery fee for eligible orders placed through our website.

If any additional charges become applicable due to exceptional circumstances, such charges will be communicated to the customer before the order is processed.

3. Estimated Delivery Time

Orders are generally delivered within 7–15 business days from the date the order is confirmed.

The actual delivery time may vary depending on:

  • Delivery location
  • Product availability
  • Courier and logistics operations
  • Weather or natural events
  • Public holidays
  • Transportation delays
  • Government restrictions or other circumstances beyond our reasonable control

The estimated delivery period is therefore indicative and does not constitute a guaranteed delivery date.

4. Order Processing

Orders are processed after successful order confirmation and, where applicable, successful payment verification.

Processing and dispatch times may vary depending on product availability and order volume.

Once an order has been dispatched, the customer may receive relevant shipping or tracking information where tracking is available.

5. Delivery Attempts

Our delivery partners may make reasonable attempts to deliver the order to the address provided by the customer.

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name
  • Complete delivery address
  • PIN code
  • Valid phone number
  • Any other information required for successful delivery

National Big Bazaar shall not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

6. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, unforeseen circumstances may occasionally cause delays.

Such circumstances may include severe weather, transportation disruptions, logistical issues, technical problems, public holidays, strikes, governmental restrictions, or other events beyond our reasonable control.

If an order is significantly delayed, customers may contact us using the contact information provided below for assistance.

7. Undelivered or Returned Shipments

An order may be returned to the sender by the delivery partner in circumstances such as:

  • Incorrect or incomplete delivery address
  • Customer being unavailable after repeated delivery attempts
  • Refusal to accept the shipment
  • Incorrect contact information
  • Failure to receive the shipment within the applicable delivery period

If a shipment is returned because of information or circumstances attributable to the customer, additional arrangements or charges may apply where permitted.

8. Damaged Packages

Customers are advised to inspect the package at the time of delivery.

If a package appears visibly damaged, opened, tampered with, or otherwise compromised, the customer should document the condition of the package and contact National Big Bazaar as soon as reasonably possible.

Where required, photographs, videos, order details, or other relevant information may be requested to investigate the issue.

9. Product Availability

Delivery timelines may depend on product availability.

If an ordered product becomes unavailable or cannot be dispatched within a reasonable period, National Big Bazaar may contact the customer regarding the order and available options.

10. Change of Delivery Address

Customers should ensure that the delivery address provided at the time of placing an order is accurate and complete.

Requests to change the delivery address after an order has been placed may not always be possible, particularly once the order has been dispatched.

Customers should contact us as soon as possible if an address correction is required.

11. Contact Us

For questions or assistance regarding shipping and delivery, please contact:

National Big Bazaar
SABJI MANDI, NEAR CLOCK TOWER, LIBRARY BUILDING
Uttradha Bazar Rd, Sharif Gouri,
Sardarshahr, Rajasthan – 331403, India

Phone: +91 7737001693
Email: support@nationalbigbazaar.com

12. Changes to This Shipping Policy

National Big Bazaar reserves the right to update or modify this Shipping Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date. Customers are encouraged to review this policy periodically for the latest information regarding our shipping and delivery practices.